This is a great time to consider the direction the organization wants to take. Our advisory team can facilitate stakeholder workshops to define and document the business objectives, critical success factors, and metrics to ensure that the right outcomes are achieved through migration. This effort includes discussing what features and components of the NOW Platform the organization intends to leverage, and it can help to set expectations for how work will change after migration.
The first step to migrating from any legacy ITSM platform to the NOW Platform involves a deeper understanding of two major components: 1) organizational vision, and 2) current state of readiness to implement. We also understand that change is not just about slapping a new logo on the front of the application and expecting fireworks. As a ServiceNow partner, our migration program was developed to ensure that not only will the transition from a legacy ITSM platform to the NOW Platform be as seamless as possible, but that the organization itself will be ready to make the leap when the time comes.ĭiscovery: Establishing Your ServiceNow Migration Strategyīeyond20 is more than just a technology broker. Our team of ITIL certified professionals have years of experience assessing and designing processes, in addition to developing and implementing those processes in technology platforms. We understand that value comes from choosing the right technology to support those outcomes. As needs evolve, many clients find their outcomes require a different solution. And through it all, we have blazed trails and pushed the boundaries of what is possible with an ITSM platform. Beyond20 has been a premier Cherwell partner since 2012, and we have helped hundreds of organizations implement, enhance, and maintain the platform through six major version upgrades, countless feature and content updates, and managed the transition from primarily on-premise to cloud and hosted solutions.
When an organization finds itself at a crossroads, and technology needs to change, a trusted partner with the experience, expertise, and vision to lead the way is a critical ingredient in achieving success.
How to Successfully Migrate to ServiceNowĮvery ITSM and digital transformation journey is different.
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